Reference

svip13 Terms & Conditions for Indonesia

svip13 Terms & Conditions set the rules for opening an account, using the lobby and moving funds through approved Indonesian payment routes.

Account acceptancePhone verificationWallet matchingLocal access rules
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POLICY HELP

Three Routes For Terms Questions

A clear contact path helps when a clause affects your account or a payment record. We keep policy questions close to the account and cashier areas, so you can point us to the relevant step instead of explaining the whole visit again. Use the route that matches your question, include your account phone number where requested, and never send a wallet PIN or password. For a policy change request, we first check that the request comes from the account holder.

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Account access

Use the account help path when you need clarification about phone verification, duplicate accounts, access conditions or a decision affecting your login. We check the account record before discussing details and may ask you to confirm the registered phone number.

Payment record

Choose the cashier-linked help route for a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question. Keep the payment receipt and reference time ready so we can compare the submitted record with the account activity.

Policy request

For a correction, access question or request about a Terms & Conditions change, send the relevant clause through our policy contact route. We record the request, confirm the account holder and reply with the applicable next step.

RECORD HANDLING

How We Apply The Account Policy

We apply these Terms & Conditions through account records rather than informal promises. Phone verification links access to the account holder, payment references help us trace wallet activity, and security checks can…

Account identity

Before account access is completed, we use the phone verification step to connect the login to the details supplied by you. If the number, name or payment ownership does not align, we may ask for clarification before applying the account conditions.

Wallet matching

Our payment checks compare the account record with the submitted DANA, OVO, GoPay or QRIS reference. A mismatch can require a receipt or extra confirmation, because the Terms & Conditions apply to funds sent from your own approved payment route.

Browser cookies

Cookies can keep a mobile browser or desktop session connected to the correct policy display and login state. You can manage browser settings, but removing cookies may require another login and will not cancel conditions already accepted on the account.

Security controls

We may pause access or a transaction when repeated login attempts, an unfamiliar device or conflicting account details require checking. This protects the account record while we confirm the phone and payment details through the proper contact path.

Record retention

We retain account, payment and support records for the period needed to operate the service, meet applicable obligations or resolve a dispute. A request about a retained record should identify the account and the specific correction you want us to assess.

Change requests

If a clause, account detail or policy display appears incorrect, contact us through the policy route with the relevant date and screen. We review the request against our records and explain whether a correction, clarification or account step is available.

Terms & Conditions Questions Answered

These Terms & Conditions answers focus on the account decisions you are most likely to check before opening or continuing access from Indonesia. We cover eligibility, payment ownership, phone verification, device changes, policy records and contact rights. If your situation is not listed, use the account help path and include the clause or transaction reference that prompted your question.

You can read the Terms & Conditions on this policy page before completing the account path. Pay particular attention to eligibility, phone verification, payment ownership, account security and policy changes. Access depends on local law, so you should confirm that the service is permitted for your location.

Phone verification connects your account access to the number supplied during registration. We may request the verification step before showing account functions or discussing a payment record. Keep the number available and do not share a one-time code, password or wallet PIN with anyone.

The Terms & Conditions allow payment routes shown for your account, including DANA, OVO, GoPay and QRIS where available. The payment detail should belong to you and match the account record. If a receipt or reference does not align, we may pause checking until the source is clarified.

Changing from a mobile browser to desktop does not create a new account or remove the accepted Terms & Conditions. Sign in through the same account path and complete any security prompt shown. An unfamiliar device can trigger a check before access or a payment request continues.

Use the policy contact route and state the account phone number, relevant date and correction requested. We compare the request with the account and payment records, then explain the available step. For privacy, do not include your password, wallet PIN or full security code.

We may update the Terms & Conditions when operational or legal requirements change. The updated wording is shown on the policy page, and continued access after the effective change may indicate acceptance where local law permits. If a clause is unclear, contact us before continuing.

Access may be paused when phone details, payment ownership, repeated login attempts or device activity need checking. This is a policy control, not a request to create another account. Use the account help path, provide the requested confirmation and wait for the account record to be assessed.

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